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Chapter 2Handbook

How we got here

Our journey from startup to industry leader

CRADAL's journey began with a simple observation: most businesses were struggling with technical support that didn't understand their needs or align with their goals.

The Beginning

Founded on April 1st, 2025, CRADAL started as a small team of experienced IT professionals who had grown frustrated with the traditional approach to technical support. We saw too many businesses receiving reactive, expensive, and often ineffective IT services.

Our Evolution

With our decades of experience, we've evolved from a traditional IT support company to a comprehensive technical advisory partner. We've developed proprietary methodologies, built strategic partnerships, and refined our approach based on real client feedback.

Key Milestones

Year 1, Q4: Foundation

Established core services and client base

Year 2, Q1: Growth

Expanded team and service offerings

Year 2, Q2: Innovation

Developing proprietary methodologies and tools

Where We Are Today

Today, CRADAL serves businesses across Australia and New Zealand, providing comprehensive technical support that goes beyond traditional IT services. We're proud of our track record of client success and our reputation for reliability and expertise.