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Chapter 7Handbook

Transparent pricing

Our commitment to fair and clear pricing

We believe that pricing should be transparent, fair, and easy to understand. No hidden fees, no surprise charges, no complicated contracts.

Our Pricing Principles

No Hidden Fees

What you see is what you pay. No setup fees, no termination fees, no surprise charges.

Simple Contracts

Clear, straightforward agreements with no complex terms or hidden clauses.

Flexible Terms

Flexible contract terms with 1 and 2-year agreements available (more lenient than industry-standard 3-year contracts).

Our (limited) monthly plans are billed monthly, and you can cancel anytime with 90 days notice.

Value-Based Pricing

We price based on the value we deliver, not just the time we spend.

How We Price Our Services

Per-User Pricing

Most services are priced per user, making it easy to scale up or down as your team grows.

Infrastructure-Based

Some services are priced based on the complexity and size of your infrastructure.

Project-Based

One-time projects are quoted based on scope and delivered for a fixed price.

Value-Based

Strategic services are priced based on the business value they deliver.

What's Included

Standard Service Includes

  • • 24/7 system monitoring and alerting
  • • Proactive maintenance and updates
  • • Unlimited support requests
  • • Regular system health reports
  • • Strategic technology planning
  • • Security monitoring and compliance
  • • Backup and disaster recovery
  • • User training and support

What's Not Included

We're transparent about what's not included in our standard service. Hardware purchases, major software licenses, and large-scale projects are quoted separately.

Pricing Guarantees

No Price Surprises

Your monthly fee is fixed and won't change without your agreement.

30-Day Notice

Any price changes require 30 days advance notice.

Easy Cancellation

Cancel anytime with 90 days notice, no penalties (exclusive to month-to-month contracts).

Getting a Quote

We provide detailed, custom quotes for every client based on their specific needs. Contact us for a free consultation and transparent pricing proposal.