How we work with you
Onboarding, hold points, escalation
We do the work well first. Referrals come from that, not from a sales campaign.
How an engagement starts
- Free consultation to understand needs and challenges
- Assessment and a proposal with transparent pricing
- Often a pilot before a full engagement
Primary channels
Referrals
Existing clients refer others when the work holds up.
Content
Blogs and guides that show how we work.
Partnerships
Complementary service providers who refer clients to us and vice versa.
Direct Outreach
We reach out to businesses that could use our services, and we say so when we are not the right fit.
Service principles
Coverage and escalation
During coverage hours we work issues as they come in. Outside those hours we respond to critical issues only, through the escalation path in your agreement.
Clear Communication
We provide regular updates, clear explanations, and transparent reporting so you know what is happening with your systems.
Rapid Response
When issues do occur, we respond quickly with clear timelines and regular updates until resolution.
Strategic Planning
We work with you to plan technology investments that align with your business goals and growth plans.
Our service delivery process
Onboarding & Assessment
We thoroughly understand your current systems, processes, and business objectives.
Strategic Planning
We develop a technology roadmap that aligns with your business goals.
Implementation
We implement solutions with minimal disruption to your business operations.
Ongoing Support
We provide continuous monitoring, maintenance, and optimisation of your systems.
Make the safe way the easy way
I spent a stretch doing health and safety and compliance for a plumbing and civil business.
Here is something you probably do not know unless you are a plumber. Your house is earthed through a copper rod in the ground. If that neutral connection fails, the electricity still has to go somewhere, and because water systems are copper, it will happily go through the water line instead.
Which is fine, right up until someone unscrews the water meter, grabs one side in each hand, and pulls. The current goes across from one arm to the other, straight through the heart. That has killed people.
There are safety systems for it. Isolating gloves, bridging clamps, keeping yourself out of the water. All of it works, and people skipped it. Not because they are idiots. Because it is slower, and it is uncomfortable, and there are eleven more jobs today.
We did not build a new process. The crews were already taking before and after photos for dilapidation records, because if you skipped that you did not get paid. So we bolted onto that. Same iPad, same job, same photos. One more photo showing the bridging clamp on, and the serial number recorded, which was being written on paper anyway.
Is it slower than just ripping in? A bit. Is it hundreds of times safer? Yes.
The fix was not technology. The fix was noticing that people skip the safe way when the safe way is the hard way, and making the safe way the easy way instead.
That is how we roll anything out here. Compliance sticks when the compliant path is the convenient one. If a control we put in makes your team's day worse, they will route around it, and we will have achieved nothing except a line in a report.