Chapter 12•Handbook
Handbook changelog
Every change, dated
Every change to this handbook, dated, with what changed and why. A handbook nobody maintains is marketing.
Changelog
| Version | Date | What changed |
|---|---|---|
| 2.1 | 8 August 2026 | Named how the ownership list is delivered: it lives in the client's own SharePoint, refreshes monthly with the service report, and is available same-day on request. Published the evidence-folder document list. |
| 2.0 | 12 May 2026 | Published the 10-point IT minimum, the service commitments you can hold us to, and How we prove it. Expanded What "managed" means here. Added working stories across Who this is for, How we work with you, What we won't do, and How we prove it. This changelog is now Chapter 12. |
| 1.2 | 20 January 2026 | Organised the handbook into 12 chapters. Dedicated chapters for How we work with you, What we won't do, and How we're built. Previous chapter URLs permanently redirect to their new homes. |
| 1.1 | 15 October 2025 | Published the brand statement in Chapter 1. Added operational definitions for managed, backup and cyber security. Focused the handbook on construction businesses in South East Queensland. Published service commitments and How we're built. Corrected per-chapter metadata and canonicals; handbook dates now follow this changelog. |
| 1.0 | 27 July 2025 | First published. |
Looking for how we work day to day? Start at the handbook index.